Terms and Conditions

By submitting payment for the deposit, you (“Client”) agree to the following terms and conditions with Holiday Lights Inc. (“Company”):

1. Service Types

A. Seasonal Holiday Lighting

• Installation period begins October 1
• Display season runs November 1 through January 31
• Removal period between December 26 and January 31
• No season extensions available beyond January 31
• Professional design consultation included
• Maintenance included throughout season
• Response time for maintenance issues within 1 business day
• Removal and storage included

B. Permanent Lighting

• One (1) year manufacturer warranty on materials, covering product defects only
• One (1) year labor warranty on installation
• One (1) year complimentary maintenance plan included
• After first year, service calls subject to $30 minimum charge, deductible from $50/hr service rate
• Warranty excludes weather damage and acts of God
• Warranty void if installation modified by unauthorized parties
• Warranty coverage begins upon final payment
• Client will receive control system training upon installation completion
• Permanent modifications include:
• Mounted hardware
• Drilled holes
• 3M permanent adhesive application
• Client acknowledges removal may damage paint or surfaces
• Replacement sections available at material cost after warranty period
• Replacement parts purchased through Company at direct cost plus applicable labor
• Minimum 48-hour notice required for service calls, subject to Company availability
• No emergency or after-hours service available
• Service scheduling based on Company availability

2. Seasonal Pricing Structure

• Custom pricing may apply based on installation complexity
• 10% discount available for repeat installations
• Pricing includes all materials, installation, maintenance, and removal
• Client acknowledges and agrees to pricing structure at time of booking
• Additional charges may apply for custom requests or modifications

3. Material Ownership and Client Responsibilities

A. Seasonal Lighting Materials

• All materials remain the exclusive property of Company indefinitely
• Client expressly acknowledges they are leasing materials for the season only
• Client shall not modify, tamper with, or alter any part of the installation
• Client shall not connect or add any additional decorations or materials without prior written permission from Company
• Any unauthorized modifications or tampering will void all maintenance obligations
• Client agrees to pay full replacement value plus $100 administrative fee for any damage caused by unauthorized modifications or tampering
• Client shall notify Company immediately of any damage or malfunction
• Company reserves the right to remove materials if terms are violated

B. Permanent Lighting Materials

• Materials become Client property after final payment
• Warranty coverage is void if Client or unauthorized parties modify installation
• Client responsible for maintaining appropriate property insurance coverage
• Client acknowledges permanent modifications to property structure are required
• Removal, if requested, may leave visible evidence of prior installation
• Client responsible for costs associated with future removal if desired

4. Payment Authorization and Processing

• A 50% deposit is required to secure installation services
• By providing payment information, Client authorizes Company to:
• Process the initial 50% deposit
• Securely store payment method for future use
• Automatically charge the remaining 50% balance upon installation completion
• Client is responsible for ensuring payment method remains valid
• If automatic payment is declined, Client must provide alternative payment within 24 hours
• For permanent installations, warranty coverage begins only after final payment is received
• Company reserves the right to remove seasonal displays if payment is declined

5. Deposit Terms

• Deposit is refundable up to 24 hours before scheduled installation
• Deposit becomes non-refundable thereafter, unless explicitly approved by the Company
• Deposit will be refunded if Company identifies safety concerns that prevent installation
• Refunds will be processed to original payment method

6. Service Agreement

• Client acknowledges review and approval of design mock-up prior to installation
• Pricing is based on linear footage at advertised rates
• Installation includes appropriate grade materials for chosen service type
• Final installation will match approved design mock-up
• Any modifications to approved design may incur additional charges
• These charges will be processed automatically using stored payment method

7. Property Access and Safety

• Client grants Company access to property for installation and maintenance
• Client confirms property is suitable for installation
• Client verifies property ownership or has authorization for modifications
• Company reserves the right to decline installation if safety concerns identified
• For permanent installations, Client confirms no HOA/property restrictions

8. Weather and Installation Conditions

• Installation may be rescheduled due to inclement weather or unsafe conditions
• Weather-related rescheduling will not affect pricing or terms
• Company reserves the right to delay or suspend installation during:
• Hurricane warnings or watches
• Tropical storm conditions
• Lightning within 10 miles
• Heat advisories
• Severe weather warnings
• Company follows OSHA safety guidelines regarding weather conditions
• Client acknowledges that Florida weather conditions may impact installation timing
• Emergency removal may be performed prior to severe weather events at Company’s discretion

9. Control System Training and Support

• Basic on-site control system training provided upon installation completion
• Additional training resources provided including:
• Product documentation
• Training videos
• System manuals
• Advanced system features and operations covered in provided resources
• Client responsible for maintaining access to control system
• Additional training sessions available at standard service rates

10. Jurisdiction and Governing Law

• This agreement shall be governed by the laws of the State of Florida
• The parties agree that venue for any legal action shall be in Duval County, Florida
• This agreement and all disputes shall be interpreted and enforced in accordance with Florida law
• Any modification to this agreement must be in writing and signed by both parties

11. Limitation of Liability and Definitions

• Company is not liable for pre-existing property conditions
• Force majeure conditions may affect service delivery
• Company’s total liability shall not exceed the total amount paid for services
• For permanent installations, Company not liable for property modifications required
• Company not responsible for HOA/property association violations if not disclosed
• “Acts of God” are defined as natural events or disasters outside of human control including but not limited to:
• Lightning strikes
• High winds
• Hurricanes and tropical storms
• Flooding
• Extreme temperature events
• Tree or debris damage
• Other severe weather conditions
• Such events are excluded from warranty and standard maintenance coverage

12. Severability

• If any provision of this agreement is held to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable
• Invalid provisions shall be replaced by valid provisions that best fulfill the commercial purpose of this agreement

13. Payment Disputes

• Client agrees to contact Company directly regarding any payment disputes before initiating chargebacks
• Unauthorized chargebacks may result in immediate service termination and collections proceedings
• Client is responsible for any fees associated with payment disputes or collections
• In the event of any litigation arising from or related to this agreement, the prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs, including fees and costs incurred in litigation and on appeal

14. Scheduling and Cancellations

• 24-hour notice required to cancel or reschedule maintenance without penalty
• Cancellations with less than 24-hour notice subject to $50 fee
• No-show fee equal to full service charge if Client unavailable during scheduled window
• Service windows scheduled in 2-hour blocks
• Company reserves right to reschedule due to weather or safety concerns
• Client must be present or provide access for scheduled service
• Repeat scheduling failures may result in service termination

15. Agreement to Terms

By submitting payment information, Client acknowledges:

• Review and acceptance of all terms and conditions
• Authorization for automatic payment processing
• Agreement to total price and service package as quoted
• Approval of design mock-up as final installation plan
• Understanding that payment method will be stored and processed upon completion
• For permanent installations, acceptance of necessary property modifications

Last Updated: December 6, 2024

Holiday Lights Inc.
904-506-7677
getholidaylights.com